GENERAL MANAGER
Lead ROVA’s wellbeing operation in Osterley, guiding a multidisciplinary team, growing impactful programmes and creating welcoming experiences across fitness, salons and sports facilities.
Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.
GENERAL MANAGER
Navigate the unknown as a ROVA Experience Specialist
Wellbeing doesn’t run itself, it takes someone who can read the room and keep the whole operation moving.
Based on-site at a major broadcasting company’s campus in Osterley, you’ll take charge of the day-to-day running of our wellbeing facilities and services, from Active Spaces to salons and sports parks. You’ll lead a multidisciplinary team, keep standards high, and make sure every visit reflects the level of care people expect.
Working closely with the Account Manager, you’ll balance the operational reality of running Active Spaces, salons, and sports facilities with a longer view, spotting opportunities, shaping new services, and keeping the offer moving forward. It’s a hands-on role for someone equally comfortable coaching a team and presenting numbers to senior stakeholders.
Built for people who read a room, adapt on the fly, and keep the whole operation moving.
THE ROLE
Location: Osterley, West London
Language Requirements: Fluent English
Salary: £45,000 – £50,000 per annum, dependent on experience.
Benefits: Health Cash plan, Private Health Insurance, Pension Scheme, Retail discounts scheme, Annual leave (25 days + bank holidays + Westfield Day), Electric Car Scheme, Cycle to Work Scheme, Annual Pay Review, On site gym use, Targeted Learning and Development opportunities.
Contract Type: Permanent, Full Time (37.5 hours per week)
WHAT YOU BRING
→ Bachelor’s degree in Sports Management, Physical Education, Health & Wellness, or a related field.
→ Relevant professional certification (e.g. personal trainer, fitness instructor).
→ NEBOSH, IOSH, CMIOSH, or an equivalent health & safety qualification.
→ 2+ years managing sports, leisure, or corporate wellbeing operations, ideally across multiple sites.
→ Track record of budget management and financial planning.
→ A confident, hands-on leader who can run and motivate a multidisciplinary team.
→ A clear communicator who builds strong relationships across a diverse stakeholder group.
→ A creative approach to programme development, paired with a genuine commitment to member experience.
Qualifications get you to the room. These are what keep you here.
DUTIES AND RESPONSIBILITIES
→ Design, deliver, and evaluate wellbeing programmes for the whole workforce — and market them so people actually show up.
→ Spot and shape new growth opportunities across the wellbeing offer.
→ Run the day-to-day operation and upkeep of onsite facilities across the estate.
→ Coordinate scheduling and services so every space is used to its full potential.
→ Recruit, train, and lead a multidisciplinary team across all sites.
→ Own the member experience — resolve concerns fast and build strong stakeholder relationships.
→ Manage budgets and commercial performance, keeping the operation financially sound.
→ Ensure full compliance with health & safety regulations, protocols, and emergency procedures.
WHAT HAPPENS NEXT
→ The Hiring Manager will review your application.
→ You will have a formal two stage interview.
→ Offer made.
→ ID and HR Checks.
- Division
- ROVA Health
- Department
- Fitness & Wellbeing
- Role
- General Manager
- Locations
- Sky Osterley
- Employment type
- Full-time
About ROVA Health
ROVA Health is a trading name of Westfield Health and Wellbeing Ltd and High Five Health Promotion B.V., part of the Westfield Health Group. ROVA Health is a registered trademark. Westfield Health is a trading name of Westfield Contributory Health Scheme Ltd and is registered in England & Wales company number 303523. Registered address: Westfield House, 60 Charter Row, Sheffield, S1 3FZ.